Terms & Conditions
The Nature of Handcrafted Goods
Many of our products are handmade, some made by our suppliers to order. Due to the natural state of these products, slight variances in shape, size and colour may occur. As with all goods that are handcrafted, they're subject to changes, which will not affect overall quality and is an inherent part of the range. We will not accept any customer returns due to a variation in finish of handcrafted goods.
Whilst all care has been taken to provide correct information relating to our products, slight variances may occur in relation to; measurement, size, shape, pattern, colour, place of origin, material and/or description. Colours may appear different and the size of the goods may appear smaller or larger on your device/screen. Due to many products being handmade, any minor dents, scratches, marks add to the character and uniqueness of each piece. Please refer to the photos and item descriptions and take note of the measurement/size and consider if the goods are the right fit for your intended purpose. If in doubt, prior to purchasing, please contact us so we can help you out with more information.
Our products are subject to availability, as our supply partner’s stock levels change daily. If you order an item that is out of stock, or on back order, you will receive an email from us. Within 48 hours of this email being sent by us, we ask that you confirm in writing to either continue with your back-order items or be provided a refund or exchange for your items.
Returns and Refunds
Damages: if your item arrives broken or damaged, please notify us in writing and attach photos of the damaged item. You must notify us within 3 days of receiving the goods or signing for the goods and a replacement will be sent within a reasonable time frame. Prior to a refund being given, we may ask for the item to be returned to us in its entire original packaging for inspection - in this case we will organise shipping on your behalf.
Change of mind: if you wish to return your item, the buyer must organise and pay for all freight costs back to our Gold Coast (QLD) office. Please contact us within 3 business days to discuss returning your item. Your item must be received by us within 10 days. Items must be returned in original packaging, with all tags and wrapping intact and undamaged, otherwise a refund will not be processed. Postage costs will not be refunded for a change of mind return, so please choose carefully and if in doubt, prior to purchasing, please contact us so we can help you with more information. .
A refund may be provided at our discretion for the original amount paid, less the fees and charges associated with the purchase. If your product is faulty and fails to meet consumer guarantee - i.e. it does not do what was advertised on the website, it is not fit for its intended use or there is evidence of a true manufacturing fault, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
Larger furniture: please note – we cannot ship some furniture items to Western Australia, Northern Territory or remote locations. Our apologies. Additional shipping charges may apply to some areas. We will contact you after checkout is there is additional costs.
Items described as ‘Seconds Items' and 'Ex Display or Styling Items' are sold 'as is' and will not be refunded, replaced or their value credited by any means.
Please note sale items are exempt from our change of mind return policy. Please choose carefully and if in doubt, please contact us prior to purchasing, we are more than happy to assist with any product inquiry.
All images displayed on this website are owned by My Coastal Abode and cannot be copied or reused for personal or commercial purposes without our written consent.
At My Coastal Abode, sustainability is a priority in our day to day business. We are committed to finding ways in which we can reduce our environmental impact. This includes reusing packaging and material, choosing recycled and biodegradable packaging materials and paper where possible.