Terms & Conditions
The Nature of Handcrafted Goods
Many of our products are handmade, some made by our suppliers to order. Due to the natural state of these products, slight variances in shape, size and colour may on occasion occur. As with all goods that are handcrafted, they're subject to changes, which will not affect overall quality and is an inherent part of the range. We will not accept any customer returns due to a variation in finish of handcrafted goods.
Whilst all care has been taken to provide correct information relating to our products, slight variances may occur in relation to; measurement, size, shape, pattern, colour, place of origin, material and/or description. Colours may appear different and the size of the goods may appear smaller or larger on your device/screen. Due to many products being handmade, any minor dents, scratches, marks add to the character and uniqueness of each piece. Please refer to the photos and item descriptions and take note of the measurement/size and consider if the goods are the right fit for your intended purpose. If in doubt, prior to purchasing, please contact us we are more than happy to help.
Our products are subject to availability, as our supply partner’s stock levels change daily. If you order an item that is out of stock, or on back order, you will receive an email from us. Within 48 hours of this email being sent by us, we ask that you confirm in writing to either continue with your back-order items or be provided a refund or exchange for your items.
Returns and Refunds
Damages: if your item/s arrives broken or damaged, please notify us via email within 3 days of receiving your order. Prior to a refund being given, we may ask for the item to be returned to us in its entire original packaging for inspection - in this case we will organise shipping on your behalf.
Change of mind: we do not offer returns or refunds for a change of mind, so please choose carefully and if in doubt, prior to purchasing, please contact us so we can help you out with more information.
If your product is faulty and fails to meet a consumer guarantee - i.e. it does not do what was advertised on our website, it is not fit for its intended use or there is evidence of a true manufacturing fault, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
All images displayed on this website are owned by My Coastal Abode and cannot be copied or reused for personal or commercial purposes without our written consent.
At My Coastal Abode sustainability is a priority in our day to day business. We are committed to finding ways in which we can reduce our environmental impact. We pack and send our orders using recycled/reused packaging materials and paper where possible, and choose delivery services that are certified carbon neutral.