Terms & Conditions
Product Information: all care is taken to provide correct information relating to each our products, slight variances may occur in relation to; measurement, size, shape, pattern and colour. Some of our products are handmade, any minor dents, scratches, marks add to the character and uniqueness of each piece. Please refer to the photos and product descriptions and take note of the measurement/size to consider if the pieces are right for you. If in doubt, please contact us, we're here to help.
Out of Stock Items: our products are subject to availability, as our supply partner’s stock levels change daily. If you order an item that is out of stock, we will email you to discuss.
Damages: My Coastal Abode will offer a replacement or refund for any item that arrives damaged due to the shipping process. Please notify us via our Contact Us page, within 3 days of receiving your order. Be sure to take photos of any damage/s, and please keep all your original packaging.
Change of mind: we are happy to accept returns for an incorrect choice or if you change of mind. Please contact us within 3 days to arrange your return. Your item/s must be returned in its original condition and packaging. The cost of the return is payable by the customer. If you are shipping an item/s over $75, we recommend using a trackable shipping service and purchasing insurance. We are not responsible for any item/s that are damaged or missing in return transit. Once returned, please allow 3 days for us to process your refund or credit. Your refund or credit will not include the original cost of shipping.
Our change of mind policy does not apply to furniture and custom wall art. If you're in doubt prior to purchasing, please contact us so we can help you with more information.
Sustainability: at My Coastal Abode sustainability is a priority in our day to day business. We are committed to finding ways in which we can reduce our environmental impact. We pack and send our orders using recycled and reused packaging materials and paper, and choose delivery services that are certified carbon neutral.