Terms & Conditions
Please note, many of our suppliers and manufacturers close over the Christmas break. Items such as furniture, lamps and custom wall art will be dispatched in the early in the New Year.
The Nature of Handcrafted Goods
Many of our products are handmade, some made by our suppliers to order. Due to the natural state of these products, slight variances in shape, size and colour may occur. As with all goods that are handcrafted, they're subject to changes, which will not affect overall quality and is an inherent part of the range. We will not accept any customer returns due to a variation in finish of handcrafted goods.
Whilst all care has been taken to provide correct information relating to our products, slight variances may occur in relation to; measurement, size, shape, pattern, colour, place of origin, material and/or description. Colours may appear different and the size of the goods may appear smaller or larger on your device/screen. Due to many products being handmade, any minor dents, scratches, marks add to the character and uniqueness of each piece. Please refer to the photos and item descriptions and take note of the measurement/size and consider if the goods are the right fit for your intended purpose. If in doubt, prior to purchasing, please contact us so we can help you out with more information.
Our products are subject to availability, as our supply partner’s stock levels change daily. If you order an item that is out of stock, or on back order, you will receive an email from us. Within 48 hours of this email being sent by us, we ask that you confirm in writing to either continue with your back-order items or be provided a refund or exchange for your items.
Please be aware that during peak periods, there may be delays with your tracking and order delivery. We do all that we can to manage this, and appreciate your patience.
Returns and Refunds
Damages: if your item arrives broken or damaged, please notify us in writing and attach photos of the damaged item. You must notify us within 3 days of receiving the goods or signing for the goods and a replacement will be sent within a reasonable time frame. Prior to a refund being given, we may ask for the item to be returned to us in its entire original packaging for inspection - in this case we will organise shipping on your behalf.
Change of mind: we do not offer returns or refunds for a change of mind, so please choose carefully and if in doubt, prior to purchasing, please contact us so we can help you out with more information.
If your product is faulty and fails to meet consumer guarantee - i.e. it does not do what was advertised on the website, it is not fit for its intended use or there is evidence of a true manufacturing fault, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
Please note – if you are in a rural or remote location, or living in SA, WA and NT and extra surcharge may apply to your shipping costs. This additional cost is not calculated at checkout. You will be contacted via email with the option to pay the difference, or receive a refund for the product(s) you ordered. Please contact us prior to ordering if you wish to discuss, we're here to help.
Items described as ‘Seconds Items' and 'Ex Display or Styling Items' are sold 'as is' and will not be refunded, replaced or their value credited by any means.
All images displayed on this website are owned by My Coastal Abode and cannot be copied or reused for personal or commercial purposes without our written consent.
At My Coastal Abode, sustainability is a priority in our day to day business. We are committed to finding ways in which we can reduce our environmental impact. This includes reusing packaging and material, choosing recycled and biodegradable packaging materials and paper where possible.